Returns/Exchange Policy
Reverse Pick-Up / Shipping Back-
1- We offer reverse pick-up in most areas (ā¹100 will be deducted from your refund for this service).
2- If reverse pick-up isnāt available in your area, weāll ask you to send the product to our address.
Important Notes
3- Items that are used, washed, or returned without tagsĀ cannot be refunded or exchanged.
4- Items bought on sale or with discount codesĀ cannot be returned or refunded.
5- You can exchange or returnĀ only once per order, so please choose carefully.
How to Request a Return or Exchange
6- You can ask for a return or exchange within 2Ā days of getting your order.
7- Just contact us by email with yourĀ order ID and the reason.
8- Weāll guide you on the next steps.Ā
Exchange (for size or wrong item)
9- If the size doesn't fit or you received the wrong item, weāllĀ exchange it for free (if itās the same value).
10- If the new item costs more, youāll just pay the difference.
11- The product should be unworn, unwashed, and have all tags on it.
Refunds (Only for Damaged or Defective Items)
12- We give refundsĀ only for damaged or faulty products.
13- Send usĀ photos of the issue and your order ID within 2 days of delivery.
14- Once we check and confirm, weāll process your refund.
Weāre Here to Help
If you have any questions, reach out to us:
š§ Email: gersy.helps@gmail.com
(We reply Monday to Saturday, 10 AM ā 8PM)
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